Although it is rare, sometimes parcels arrive damaged, with an item missing, or with the wrong product. Please get in touch and we will put it…
Occasionally, we receive reports that an order's checkout process has not been completed successfully and that the payment has failed for some…
You can see how many gemstones you have accumulated by logging into your account, then clicking on the 'MY ACCOUNT' link from the main menu.
I am sorry, we are unable to add or amend gemstones from other accounts or retrospective orders placed using a different contact email or phone…
When you redeem your gemstones, you exchange them for a discount code to be used at checkout. Once a code has been redeemed from a Gemstones…
As a customer why isn't my coupon working? Stacking rewards Currently, you can only use one discount coupon at checkout. Using multiple…
As a customer how do I earn points on my birthday? You will need to log into your account, then click on the 'Rewards' link in the menu. Once…
As a customer, how can I spend my gemstones? To redeem your gemstones, you must register an account with us and be logged into your account. Below…
As our miso is unpasteurised, the culture is still alive, just dormant while refrigerated. Once the temperature of the miso increases (which…
As a customer, how can I earn points? You can earn gemstones within the 'ways to earn' section of your rewards panel. The social medi
To use your gemstones for a subscription order, it is important to ensure you redeem the correct option, "Subscribe & Save Coupon" After redeeming…
Through the gemstones panel, which you can access here: https://www.naviorganics.uk/pages/gemstones-rewards-program/#smile-home You can share…
To check your VIP tier, first login to your account. Then, find the VIP section in the panel. You will see your tier. If you haven't reached…
Our Gemstones rewards programme is our playful way of saying thank you. You collect gems as you shop, leave reviews, follow us on social media…
Because our products are wild-harvested, small-batch and unstandardised, natural variation in taste, colour, smell and texture is part of how…
