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Why does my product taste, smell or look different from before?

Because our products are wild-harvested, small-batch and unstandardised, natural variation in taste, colour, smell and texture is part of how…

Other foods, herbs and tonics: He Shou Wu, Pine Pollen, Fulvic, Bee Bread, Cacao, Ghee, Nettle Root, Algae and more

This article gathers quick answers about other tonic herbs, foods and superfoods we offer that do not have their own dedicated article yet. For…

When will this product be back in stock?

We list every product we currently have on our website. If a product is sold out, the product page shows it as out of stock with a "notify me"…

Certificates of Analysis: testing, purity and contaminants

We test our tonic herbs and mushrooms for contaminants. Our full Certificate of Analysis (CoA) library is publicly accessible, and we are happy…

The difference between Elixir Supreme and Tonic Gold M

The Elixir Supreme's main ingredient is pine pollen, which is crucial for hormonal health and balance. It also includes barley and kamut grass…

Why is my jar of miso leaking?

As our miso is unpasteurised, the culture is still alive, just dormant while refrigerated. Once the temperature of the miso increases (which…

Cistanche: extract type, batch variation and Phytosanitary Certificates

Our Desert Cistanche (Cistanche Deserticola) is a wild-harvested dual extract powder, available in our main shop catalogue. Cistanche has a strong…

My powder has become solid or lumpy

Both our tonic herb extract powders and grass juice powders are highly hygroscopic due to the nature of single-ingredient dehydrated powders.…

Elixir Supreme Ingredients

Our elixir supreme blend has been formulated with great care and attention to detail. All the mushroom and herb extract powders are 10:1 ratio…

Miso: living unpasteurised, Japanese white, and chickpea

We carry three misos: Japanese Organic White Miso, Organic Japanese Style Living (unpasteurised) Miso, and Chickpea Miso. The "living" version…

Mushrooms: Reishi, Lion’s Mane, Chaga, Turkey Tail, Cordyceps and Tonic Gold M

Our mushroom range covers the major tonic and culinary mushrooms in dual-extract or full-spectrum form, plus our signature blend Tonic Gold M.…

Returns, refunds and exchanges

We want you to be happy with your order. If you change your mind, please read on for how returns, refunds and exchanges work at Na'vi Organics. Our…

Failed Orders and Pending Charge on bank or credit card statement

Occasionally, we receive reports that an order's checkout process has not been completed successfully and that the payment has failed for some…

Can I undo a gemstones reward redemption?

When you redeem your gemstones, you exchange them for a discount code to be used at checkout. Once a code has been redeemed from a Gemstones…

Managing your subscription

Subscriptions let you receive your favourite Na'vi products on a regular schedule, with a small recurring discount applied automatically. You…