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How to log in

As a customer, how do I log in to my account?   Account log in instructions If you open the panel and see a 'Join now' button and a…

Levigated Pearl Powder SDS or MSDS

We have a SDS / MSDS for our pearl powder, which can be downloaded on this link:

Account, login, password and unsubscribing

Most account settings can be managed by logging in to your account on naviorganics.uk. If you cannot find what you need, please email us and…

How do I earn birthday gemstones?

As a customer how do I earn points on my birthday?   You will need to log into your account, then click on the 'Rewards' link in the menu. Once…

Ways to redeem: how do I spend gemstones?

As a customer, how can I spend my gemstones? To redeem your gemstones, you must register an account with us and be logged into your account. Below…

How do I refer a friend?

Through the gemstones panel, which you can access here: https://www.naviorganics.uk/pages/gemstones-rewards-program/#smile-home You can share…

Ways to earn: how do I earn gemstones?

As a customer, how can I earn points?   You can earn gemstones within the 'ways to earn' section of your rewards panel. The social medi

How do I see my gemstones?

You can see how many gemstones you have accumulated by logging into your account, then clicking on the 'MY ACCOUNT' link from the main menu.

Why isn't my coupon code working at checkout?

As a customer why isn't my coupon working? Stacking rewards Currently, you can only use one discount coupon at checkout. Using multiple…

Gemstones with Subscripton Orders

To use your gemstones for a subscription order, it is important to ensure you redeem the correct option, "Subscribe & Save Coupon" After redeeming…

How do I see my gemstones VIP tier?

To check your VIP tier, first login to your account. Then, find the VIP section in the panel. You will see your tier. If you haven't reached…

Can I ammend or combine gemstones from another account or past orders?

I am sorry, we are unable to add or amend gemstones from other accounts or retrospective orders placed using a different contact email or phone…

Failed Orders and Pending Charge on bank or credit card statement

Occasionally, we receive reports that an order's checkout process has not been completed successfully and that the payment has failed for some…

Measurements, grams and teaspoon amounts

We have created this chart to help give an idea of measurements in grams and how they translate into teaspoon amounts and quantities when using…

Checkout and payment, including PayPal and card declines

We accept card, PayPal and Klarna at checkout. You do not need an account to order, you can check out as a guest. If you are having trouble,…