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Account, login, password and unsubscribing

Most account settings can be managed by logging in to your account on naviorganics.uk. If you cannot find what you need, please email us and…

How do I see my gemstones?

You can see how many gemstones you have accumulated by logging into your account, then clicking on the 'MY ACCOUNT' link from the main menu.

How to log in

As a customer, how do I log in to my account?   Account log in instructions If you open the panel and see a 'Join now' button and a…

Ways to redeem: how do I spend gemstones?

As a customer, how can I spend my gemstones? To redeem your gemstones, you must register an account with us and be logged into your account. Below…

Ways to earn: how do I earn gemstones?

As a customer, how can I earn points?   You can earn gemstones within the 'ways to earn' section of your rewards panel. The social medi

Managing your subscription

Subscriptions let you receive your favourite Na'vi products on a regular schedule, with a small recurring discount applied automatically. You…

Checkout and payment, including PayPal and card declines

We accept card, PayPal and Klarna at checkout. You do not need an account to order, you can check out as a guest. If you are having trouble,…

How do I refer a friend?

Through the gemstones panel, which you can access here: https://www.naviorganics.uk/pages/gemstones-rewards-program/#smile-home You can share…

Discount codes, gift vouchers and the 10% welcome offer

We offer a 10% welcome discount when you sign up to our newsletter, plus regular promotional codes throughout the year. Gift vouchers are also…

How do I earn birthday gemstones?

As a customer how do I earn points on my birthday?   You will need to log into your account, then click on the 'Rewards' link in the menu. Once…

Gemstones with Subscripton Orders

To use your gemstones for a subscription order, it is important to ensure you redeem the correct option, "Subscribe & Save Coupon" After redeeming…

Can I ammend or combine gemstones from another account or past orders?

I am sorry, we are unable to add or amend gemstones from other accounts or retrospective orders placed using a different contact email or phone…

How do I see my gemstones VIP tier?

To check your VIP tier, first login to your account. Then, find the VIP section in the panel. You will see your tier. If you haven't reached…

Gemstones rewards: how to earn and spend them

Our Gemstones rewards programme is our playful way of saying thank you. You collect gems as you shop, leave reviews, follow us on social media…

When will this product be back in stock?

We list every product we currently have on our website. If a product is sold out, the product page shows it as out of stock with a "notify me"…