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Account, login, password and unsubscribing

Most account settings can be managed by logging in to your account on naviorganics.uk. If you cannot find what you need, please email us and…

Managing your subscription

Subscriptions let you receive your favourite Na'vi products on a regular schedule, with a small recurring discount applied automatically. You…

Checkout and payment, including PayPal and card declines

We accept card, PayPal and Klarna at checkout. You do not need an account to order, you can check out as a guest. If you are having trouble,…

Discount codes, gift vouchers and the 10% welcome offer

We offer a 10% welcome discount when you sign up to our newsletter, plus regular promotional codes throughout the year. Gift vouchers are also…

Gemstones rewards: how to earn and spend them

Our Gemstones rewards programme is our playful way of saying thank you. You collect gems as you shop, leave reviews, follow us on social media…

My order arrived damaged, with items missing, or with the wrong product

Although it is rare, sometimes parcels arrive damaged, with an item missing, or with the wrong product. Please get in touch and we will put it…

My powder has become solid or lumpy

Both our tonic herb extract powders and grass juice powders are highly hygroscopic due to the nature of single-ingredient dehydrated powders.…

Gemstones with Subscripton Orders

To use your gemstones for a subscription order, it is important to ensure you redeem the correct option, "Subscribe & Save Coupon" After redeeming…

How do I earn birthday gemstones?

As a customer how do I earn points on my birthday?   You will need to log into your account, then click on the 'Rewards' link in the menu. Once…

Why isn't my coupon code working at checkout?

As a customer why isn't my coupon working? Stacking rewards Currently, you can only use one discount coupon at checkout. Using multiple…

Ways to redeem: how do I spend gemstones?

As a customer, how can I spend my gemstones? To redeem your gemstones, you must register an account with us and be logged into your account. Below…

Ways to earn: how do I earn gemstones?

As a customer, how can I earn points?   You can earn gemstones within the 'ways to earn' section of your rewards panel. The social medi

Why do you not sell a Pine Pollen tincture?

To prepare a tincture using ingredients that met Na'vi Organics sourcing policies would involve using an organic, well-sourced, expensive alcohol,…

How to log in

As a customer, how do I log in to my account?   Account log in instructions If you open the panel and see a 'Join now' button and a…

How do I apply a previously redeemed reward?

When you redeem a reward, your gemstones are immediately exchanged for the reward. But, you do not need to use the reward immediately. If you…