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Allergens, intolerances and dietary information

Allergen information for each product is printed on the label and on the product page. If you have a serious allergy, please always check the…

Miso: living unpasteurised, Japanese white, and chickpea

We carry three misos: Japanese Organic White Miso, Organic Japanese Style Living (unpasteurised) Miso, and Chickpea Miso. The "living" version…

Why is my jar of miso leaking?

As our miso is unpasteurised, the culture is still alive, just dormant while refrigerated. Once the temperature of the miso increases (which…

Is this product safe for me? Pregnancy, children, pets and health conditions

We are often asked whether a particular product is safe for use during pregnancy, for a child, for a pet, or alongside a specific health condition…

MasterPeace zeolite: what it is and how to use it

MasterPeace is a nano-sized clinoptilolite zeolite suspended in marine plasma, developed by Matt Hazen at Human Consciousness Support in the…

Why do you not sell a Pine Pollen tincture?

To prepare a tincture using ingredients that met Na'vi Organics sourcing policies would involve using an organic, well-sourced, expensive alcohol,…

Returns, refunds and exchanges

We want you to be happy with your order. If you change your mind, please read on for how returns, refunds and exchanges work at Na'vi Organics. Our…

Certificates of Analysis: testing, purity and contaminants

We test our tonic herbs and mushrooms for contaminants. Our full Certificate of Analysis (CoA) library is publicly accessible, and we are happy…

Why does my product taste, smell or look different from before?

Because our products are wild-harvested, small-batch and unstandardised, natural variation in taste, colour, smell and texture is part of how…

How much should I take? Dosage and how to use our products

The recommended serving for each of our products is printed on the label and on the product page. This article is a general guide. For anything…

Other foods, herbs and tonics: He Shou Wu, Pine Pollen, Fulvic, Bee Bread, Cacao, Ghee, Nettle Root, Algae and more

This article gathers quick answers about other tonic herbs, foods and superfoods we offer that do not have their own dedicated article yet. For…

Measurements, grams and teaspoon amounts

We have created this chart to help give an idea of measurements in grams and how they translate into teaspoon amounts and quantities when using…

Customs charges, import VAT and Brexit

If you are ordering from outside the UK, your parcel may attract import VAT, customs duties or clearance fees in your country. This page explains…

Elixir Supreme Ingredients

Our elixir supreme blend has been formulated with great care and attention to detail. All the mushroom and herb extract powders are 10:1 ratio…

Cistanche: extract type, batch variation and Phytosanitary Certificates

Our Desert Cistanche (Cistanche Deserticola) is a wild-harvested dual extract powder, available in our main shop catalogue. Cistanche has a strong…