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Account, login, password and unsubscribing

Most account settings can be managed by logging in to your account on naviorganics.uk. If you cannot find what you need, please email us and…

Miso: living unpasteurised, Japanese white, and chickpea

We carry three misos: Japanese Organic White Miso, Organic Japanese Style Living (unpasteurised) Miso, and Chickpea Miso. The "living" version…

Managing your subscription

Subscriptions let you receive your favourite Na'vi products on a regular schedule, with a small recurring discount applied automatically. You…

UK delivery options and times

We offer several delivery options for orders within the United Kingdom, including the Channel Islands and the Isle of Man. The exact options…

Checkout and payment, including PayPal and card declines

We accept card, PayPal and Klarna at checkout. You do not need an account to order, you can check out as a guest. If you are having trouble,…

How do I see my gemstones?

You can see how many gemstones you have accumulated by logging into your account, then clicking on the 'MY ACCOUNT' link from the main menu.

How can I buy Turkey Tail?

Turkey Tail is one of our most studied medicinal mushrooms and yes, we are still selling it. Because of restrictions on our shop platform, it…

When will this product be back in stock?

We list every product we currently have on our website. If a product is sold out, the product page shows it as out of stock with a "notify me"…

Why is my jar of miso leaking?

As our miso is unpasteurised, the culture is still alive, just dormant while refrigerated. Once the temperature of the miso increases (which…

Where is my order? Tracking and delivery times

Once your order is dispatched, we send you a confirmation email with your tracking link and reference. Most UK orders are dispatched the same…

Can I ammend or combine gemstones from another account or past orders?

I am sorry, we are unable to add or amend gemstones from other accounts or retrospective orders placed using a different contact email or phone…

How can I buy Tongkat Ali?

Tongkat Ali is one of our most loved botanicals and yes, we are still selling it. Because of restrictions on our shop platform, it cannot appear…

How do I refer a friend?

Through the gemstones panel, which you can access here: https://www.naviorganics.uk/pages/gemstones-rewards-program/#smile-home You can share…

My order arrived damaged, with items missing, or with the wrong product

Although it is rare, sometimes parcels arrive damaged, with an item missing, or with the wrong product. Please get in touch and we will put it…

Gemstones rewards: how to earn and spend them

Our Gemstones rewards programme is our playful way of saying thank you. You collect gems as you shop, leave reviews, follow us on social media…