We're here to help

Checkout and payment, including PayPal and card declines

We accept card, PayPal and Klarna at checkout. You do not need an account to order, you can check out as a guest. If you are having trouble,…

Failed Orders and Pending Charge on bank or credit card statement

Occasionally, we receive reports that an order's checkout process has not been completed successfully and that the payment has failed for some…

Customs charges, import VAT and Brexit

If you are ordering from outside the UK, your parcel may attract import VAT, customs duties or clearance fees in your country. This page explains…

Account, login, password and unsubscribing

Most account settings can be managed by logging in to your account on naviorganics.uk. If you cannot find what you need, please email us and…

Managing your subscription

Subscriptions let you receive your favourite Na'vi products on a regular schedule, with a small recurring discount applied automatically. You…

Cancelling an order or changing your delivery address

If you need to cancel an order or change the delivery address, please contact us as quickly as possible. Orders placed before 11am Monday to…

Discount codes, gift vouchers and the 10% welcome offer

We offer a 10% welcome discount when you sign up to our newsletter, plus regular promotional codes throughout the year. Gift vouchers are also…

Pearl Powder: freshwater, levigated, and how to mix it

Our Levigated Pearl Powder is a nano-sized micropowder made from freshwater pearls. It is mechanically ground (not chemically processed) and…

Gemstones rewards: how to earn and spend them

Our Gemstones rewards programme is our playful way of saying thank you. You collect gems as you shop, leave reviews, follow us on social media…

Wholesale, trade and stockist enquiries

Thank you for considering Na'vi Organics for your shop, clinic or business. We work with retailers, practitioners and selected partners on terms…

Do you ship internationally?

Yes, we ship internationally to most countries. International orders travel by tracked courier and you can see the available shipping options…

MasterPeace zeolite: what it is and how to use it

MasterPeace is a nano-sized clinoptilolite zeolite suspended in marine plasma, developed by Matt Hazen at Human Consciousness Support in the…

When will this product be back in stock?

We list every product we currently have on our website. If a product is sold out, the product page shows it as out of stock with a "notify me"…