We want you to be happy with your order. If you change your mind, please read on for how returns, refunds and exchanges work at Na'vi Organics. Our…
When you redeem your gemstones, you exchange them for a discount code to be used at checkout. Once a code has been redeemed from a Gemstones…
If you need to cancel an order or change the delivery address, please contact us as quickly as possible. Orders placed before 11am Monday to…
I am sorry, we are unable to add or amend gemstones from other accounts or retrospective orders placed using a different contact email or phone…
Our Gemstones rewards programme is our playful way of saying thank you. You collect gems as you shop, leave reviews, follow us on social media…
Subscriptions let you receive your favourite Na'vi products on a regular schedule, with a small recurring discount applied automatically. You…
When you redeem a reward, your gemstones are immediately exchanged for the reward. But, you do not need to use the reward immediately. If you…
As a customer, how can I spend my gemstones? To redeem your gemstones, you must register an account with us and be logged into your account. Below…
We offer a 10% welcome discount when you sign up to our newsletter, plus regular promotional codes throughout the year. Gift vouchers are also…
Occasionally, we receive reports that an order's checkout process has not been completed successfully and that the payment has failed for some…
As a customer why isn't my coupon working? Stacking rewards Currently, you can only use one discount coupon at checkout. Using multiple…
If you are ordering from outside the UK, your parcel may attract import VAT, customs duties or clearance fees in your country. This page explains…
Through the gemstones panel, which you can access here: https://www.naviorganics.uk/pages/gemstones-rewards-program/#smile-home You can share…
Most account settings can be managed by logging in to your account on naviorganics.uk. If you cannot find what you need, please email us and…
Although it is rare, sometimes parcels arrive damaged, with an item missing, or with the wrong product. Please get in touch and we will put it…
