We're here to help

Account, login, password and unsubscribing

Most account settings can be managed by logging in to your account on naviorganics.uk. If you cannot find what you need, please email us and…

Wholesale, trade and stockist enquiries

Thank you for considering Na'vi Organics for your shop, clinic or business. We work with retailers, practitioners and selected partners on terms…

How do I see my gemstones?

You can see how many gemstones you have accumulated by logging into your account, then clicking on the 'MY ACCOUNT' link from the main menu.

How to log in

As a customer, how do I log in to my account?   Account log in instructions If you open the panel and see a 'Join now' button and a…

Can I ammend or combine gemstones from another account or past orders?

I am sorry, we are unable to add or amend gemstones from other accounts or retrospective orders placed using a different contact email or phone…

Checkout and payment, including PayPal and card declines

We accept card, PayPal and Klarna at checkout. You do not need an account to order, you can check out as a guest. If you are having trouble,…

Ways to redeem: how do I spend gemstones?

As a customer, how can I spend my gemstones? To redeem your gemstones, you must register an account with us and be logged into your account. Below…

Managing your subscription

Subscriptions let you receive your favourite Na'vi products on a regular schedule, with a small recurring discount applied automatically. You…

Discount codes, gift vouchers and the 10% welcome offer

We offer a 10% welcome discount when you sign up to our newsletter, plus regular promotional codes throughout the year. Gift vouchers are also…

Ways to earn: how do I earn gemstones?

As a customer, how can I earn points?   You can earn gemstones within the 'ways to earn' section of your rewards panel. The social medi

Gemstones with Subscripton Orders

To use your gemstones for a subscription order, it is important to ensure you redeem the correct option, "Subscribe & Save Coupon" After redeeming…

Failed Orders and Pending Charge on bank or credit card statement

Occasionally, we receive reports that an order's checkout process has not been completed successfully and that the payment has failed for some…

How do I refer a friend?

Through the gemstones panel, which you can access here: https://www.naviorganics.uk/pages/gemstones-rewards-program/#smile-home You can share…

How can I buy Turkey Tail?

Turkey Tail is one of our most studied medicinal mushrooms and yes, we are still selling it. Because of restrictions on our shop platform, it…

Certificates of Analysis: testing, purity and contaminants

We test our tonic herbs and mushrooms for contaminants. Our full Certificate of Analysis (CoA) library is publicly accessible, and we are happy…