Although it is rare, sometimes parcels arrive damaged, with an item missing, or with the wrong product. Please get in touch and we will put it…
We list every product we currently have on our website. If a product is sold out, the product page shows it as out of stock with a "notify me"…
Because our products are wild-harvested, small-batch and unstandardised, natural variation in taste, colour, smell and texture is part of how…
We accept card, PayPal and Klarna at checkout. You do not need an account to order, you can check out as a guest. If you are having trouble,…
Tongkat Ali is one of our most loved botanicals and yes, we are still selling it. Because of restrictions on our shop platform, it cannot appear…
Occasionally, we receive reports that an order's checkout process has not been completed successfully and that the payment has failed for some…
Our Desert Cistanche (Cistanche Deserticola) is a wild-harvested dual extract powder, available in our main shop catalogue. Cistanche has a strong…
Subscriptions let you receive your favourite Na'vi products on a regular schedule, with a small recurring discount applied automatically. You…
If you need to cancel an order or change the delivery address, please contact us as quickly as possible. Orders placed before 11am Monday to…
As a customer why isn't my coupon working? Stacking rewards Currently, you can only use one discount coupon at checkout. Using multiple…
We want you to be happy with your order. If you change your mind, please read on for how returns, refunds and exchanges work at Na'vi Organics. Our…
Allergen information for each product is printed on the label and on the product page. If you have a serious allergy, please always check the…
We are often asked whether a particular product is safe for use during pregnancy, for a child, for a pet, or alongside a specific health condition…
I am sorry, we are unable to add or amend gemstones from other accounts or retrospective orders placed using a different contact email or phone…
As our miso is unpasteurised, the culture is still alive, just dormant while refrigerated. Once the temperature of the miso increases (which…
