Allergen information for each product is printed on the label and on the product page. If you have a serious allergy, please always check the…
As our miso is unpasteurised, the culture is still alive, just dormant while refrigerated. Once the temperature of the miso increases (which…
We carry three misos: Japanese Organic White Miso, Organic Japanese Style Living (unpasteurised) Miso, and Chickpea Miso. The "living" version…
Our producer tests all raw materials for heavy metals before they are imported into the EU, where the cacao is processed, and our IxCacao Drops…
We test our tonic herbs and mushrooms for contaminants. Our full Certificate of Analysis (CoA) library is publicly accessible, and we are happy…
Both our tonic herb extract powders and grass juice powders are highly hygroscopic due to the nature of single-ingredient dehydrated powders.…
Because our products are wild-harvested, small-batch and unstandardised, natural variation in taste, colour, smell and texture is part of how…
We are often asked whether a particular product is safe for use during pregnancy, for a child, for a pet, or alongside a specific health condition…
If you need to cancel an order or change the delivery address, please contact us as quickly as possible. Orders placed before 11am Monday to…
Our Desert Cistanche (Cistanche Deserticola) is a wild-harvested dual extract powder, available in our main shop catalogue. Cistanche has a strong…
As a customer why isn't my coupon working? Stacking rewards Currently, you can only use one discount coupon at checkout. Using multiple…
Although it is rare, sometimes parcels arrive damaged, with an item missing, or with the wrong product. Please get in touch and we will put it…
We include silica sachets in some of our dehydrated products to prevent clumping. These are manufactured and approved for use in foods. Over…
This article gathers quick answers about other tonic herbs, foods and superfoods we offer that do not have their own dedicated article yet. For…
We have created this chart to help give an idea of measurements in grams and how they translate into teaspoon amounts and quantities when using…
