We're here to help

Do you ship internationally?

Yes, we ship internationally to most countries. International orders travel by tracked courier and you can see the available shipping options…

Checkout and payment, including PayPal and card declines

We accept card, PayPal and Klarna at checkout. You do not need an account to order, you can check out as a guest. If you are having trouble,…

Customs charges, import VAT and Brexit

If you are ordering from outside the UK, your parcel may attract import VAT, customs duties or clearance fees in your country. This page explains…

Wholesale, trade and stockist enquiries

Thank you for considering Na'vi Organics for your shop, clinic or business. We work with retailers, practitioners and selected partners on terms…

Where is my order? Tracking and delivery times

Once your order is dispatched, we send you a confirmation email with your tracking link and reference. Most UK orders are dispatched the same…

Cancelling an order or changing your delivery address

If you need to cancel an order or change the delivery address, please contact us as quickly as possible. Orders placed before 11am Monday to…

My order arrived damaged, with items missing, or with the wrong product

Although it is rare, sometimes parcels arrive damaged, with an item missing, or with the wrong product. Please get in touch and we will put it…

Why isn't my coupon code working at checkout?

As a customer why isn't my coupon working? Stacking rewards Currently, you can only use one discount coupon at checkout. Using multiple…

How can I buy Turkey Tail?

Turkey Tail is one of our most studied medicinal mushrooms and yes, we are still selling it. Because of restrictions on our shop platform, it…

Cistanche: extract type, batch variation and Phytosanitary Certificates

Our Desert Cistanche (Cistanche Deserticola) is a wild-harvested dual extract powder, available in our main shop catalogue. Cistanche has a strong…