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Other foods, herbs and tonics: He Shou Wu, Pine Pollen, Fulvic, Bee Bread, Cacao, Ghee, Nettle Root, Algae and more

This article gathers quick answers about other tonic herbs, foods and superfoods we offer that do not have their own dedicated article yet. For…

When will this product be back in stock?

We list every product we currently have on our website. If a product is sold out, the product page shows it as out of stock with a "notify me"…

My order arrived damaged, with items missing, or with the wrong product

Although it is rare, sometimes parcels arrive damaged, with an item missing, or with the wrong product. Please get in touch and we will put it…

Returns, refunds and exchanges

We want you to be happy with your order. If you change your mind, please read on for how returns, refunds and exchanges work at Na'vi Organics. Our…

Cistanche: extract type, batch variation and Phytosanitary Certificates

Our Desert Cistanche (Cistanche Deserticola) is a wild-harvested dual extract powder, available in our main shop catalogue. Cistanche has a strong…

Why does my product taste, smell or look different from before?

Because our products are wild-harvested, small-batch and unstandardised, natural variation in taste, colour, smell and texture is part of how…

Checkout and payment, including PayPal and card declines

We accept card, PayPal and Klarna at checkout. You do not need an account to order, you can check out as a guest. If you are having trouble,…

How can I buy Tongkat Ali?

Tongkat Ali is one of our most loved botanicals and yes, we are still selling it. Because of restrictions on our shop platform, it cannot appear…

How do I see my gemstones?

You can see how many gemstones you have accumulated by logging into your account, then clicking on the 'MY ACCOUNT' link from the main menu.

Certificates of Analysis: testing, purity and contaminants

We test our tonic herbs and mushrooms for contaminants. Our full Certificate of Analysis (CoA) library is publicly accessible, and we are happy…

Wholesale, trade and stockist enquiries

Thank you for considering Na'vi Organics for your shop, clinic or business. We work with retailers, practitioners and selected partners on terms…

Allergens, intolerances and dietary information

Allergen information for each product is printed on the label and on the product page. If you have a serious allergy, please always check the…

Failed Orders and Pending Charge on bank or credit card statement

Occasionally, we receive reports that an order's checkout process has not been completed successfully and that the payment has failed for some…

Shungite: pendants, discs and large pieces from Karelia

Our Shungite is sourced directly from a mine in Karelia, Russia, the only place in the world where Shungite is found. We work directly with the…

Miso: living unpasteurised, Japanese white, and chickpea

We carry three misos: Japanese Organic White Miso, Organic Japanese Style Living (unpasteurised) Miso, and Chickpea Miso. The "living" version…
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