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When will this product be back in stock?

We list every product we currently have on our website. If a product is sold out, the product page shows it as out of stock with a "notify me"…

Returns, refunds and exchanges

We want you to be happy with your order. If you change your mind, please read on for how returns, refunds and exchanges work at Na'vi Organics. Our…

Miso: living unpasteurised, Japanese white, and chickpea

We carry three misos: Japanese Organic White Miso, Organic Japanese Style Living (unpasteurised) Miso, and Chickpea Miso. The "living" version…

My order arrived damaged, with items missing, or with the wrong product

Although it is rare, sometimes parcels arrive damaged, with an item missing, or with the wrong product. Please get in touch and we will put it…

Customs charges, import VAT and Brexit

If you are ordering from outside the UK, your parcel may attract import VAT, customs duties or clearance fees in your country. This page explains…

Do you ship internationally?

Yes, we ship internationally to most countries. International orders travel by tracked courier and you can see the available shipping options…

Where is my order? Tracking and delivery times

Once your order is dispatched, we send you a confirmation email with your tracking link and reference. Most UK orders are dispatched the same…

Cistanche: extract type, batch variation and Phytosanitary Certificates

Our Desert Cistanche (Cistanche Deserticola) is a wild-harvested dual extract powder, available in our main shop catalogue. Cistanche has a strong…

How can I buy Turkey Tail?

Turkey Tail is one of our most studied medicinal mushrooms and yes, we are still selling it. Because of restrictions on our shop platform, it…

Account, login, password and unsubscribing

Most account settings can be managed by logging in to your account on naviorganics.uk. If you cannot find what you need, please email us and…