We're here to help

Managing your subscription

Subscriptions let you receive your favourite Na'vi products on a regular schedule, with a small recurring discount applied automatically. You…

Account, login, password and unsubscribing

Most account settings can be managed by logging in to your account on naviorganics.uk. If you cannot find what you need, please email us and…

Gemstones with Subscripton Orders

To use your gemstones for a subscription order, it is important to ensure you redeem the correct option, "Subscribe & Save Coupon" After redeeming…

Discount codes, gift vouchers and the 10% welcome offer

We offer a 10% welcome discount when you sign up to our newsletter, plus regular promotional codes throughout the year. Gift vouchers are also…

How do I see my gemstones?

You can see how many gemstones you have accumulated by logging into your account, then clicking on the 'MY ACCOUNT' link from the main menu.

Levigated Pearl Powder SDS or MSDS

We have a SDS / MSDS for our pearl powder, which can be downloaded on this link:

How do I refer a friend?

Through the gemstones panel, which you can access here: https://www.naviorganics.uk/pages/gemstones-rewards-program/#smile-home You can share…

Ways to redeem: how do I spend gemstones?

As a customer, how can I spend my gemstones? To redeem your gemstones, you must register an account with us and be logged into your account. Below…

How do I apply a previously redeemed reward?

When you redeem a reward, your gemstones are immediately exchanged for the reward. But, you do not need to use the reward immediately. If you…

Checkout and payment, including PayPal and card declines

We accept card, PayPal and Klarna at checkout. You do not need an account to order, you can check out as a guest. If you are having trouble,…

When will this product be back in stock?

We list every product we currently have on our website. If a product is sold out, the product page shows it as out of stock with a "notify me"…

How do I see my gemstones VIP tier?

To check your VIP tier, first login to your account. Then, find the VIP section in the panel. You will see your tier. If you haven't reached…

Wholesale, trade and stockist enquiries

Thank you for considering Na'vi Organics for your shop, clinic or business. We work with retailers, practitioners and selected partners on terms…

How can I buy Tongkat Ali?

Tongkat Ali is one of our most loved botanicals and yes, we are still selling it. Because of restrictions on our shop platform, it cannot appear…

How to log in

As a customer, how do I log in to my account?   Account log in instructions If you open the panel and see a 'Join now' button and a…