Once your order is dispatched, we send you a confirmation email with your tracking link and reference. Most UK orders are dispatched the same…
We want you to be happy with your order. If you change your mind, please read on for how returns, refunds and exchanges work at Na'vi Organics. Our…
If you need to cancel an order or change the delivery address, please contact us as quickly as possible. Orders placed before 11am Monday to…
If you are ordering from outside the UK, your parcel may attract import VAT, customs duties or clearance fees in your country. This page explains…
Our Gemstones rewards programme is our playful way of saying thank you. You collect gems as you shop, leave reviews, follow us on social media…
Occasionally, we receive reports that an order's checkout process has not been completed successfully and that the payment has failed for some…
Yes, we ship internationally to most countries. International orders travel by tracked courier and you can see the available shipping options…
We offer several delivery options for orders within the United Kingdom, including the Channel Islands and the Isle of Man. The exact options…
We offer a 10% welcome discount when you sign up to our newsletter, plus regular promotional codes throughout the year. Gift vouchers are also…
Subscriptions let you receive your favourite Na'vi products on a regular schedule, with a small recurring discount applied automatically. You…
Although it is rare, sometimes parcels arrive damaged, with an item missing, or with the wrong product. Please get in touch and we will put it…
We list every product we currently have on our website. If a product is sold out, the product page shows it as out of stock with a "notify me"…
We accept card, PayPal and Klarna at checkout. You do not need an account to order, you can check out as a guest. If you are having trouble,…
We are not able to make claims about specific health conditions. What we can share is that Nano Soma works at the cellular level by supporting…
You can see how many gemstones you have accumulated by logging into your account, then clicking on the 'MY ACCOUNT' link from the main menu.
