We're here to help

Why does my product taste, smell or look different from before?

Because our products are wild-harvested, small-batch and unstandardised, natural variation in taste, colour, smell and texture is part of how…

Other foods, herbs and tonics: He Shou Wu, Pine Pollen, Fulvic, Bee Bread, Cacao, Ghee, Nettle Root, Algae and more

This article gathers quick answers about other tonic herbs, foods and superfoods we offer that do not have their own dedicated article yet. For…

When will this product be back in stock?

We list every product we currently have on our website. If a product is sold out, the product page shows it as out of stock with a "notify me"…

Miso: living unpasteurised, Japanese white, and chickpea

We carry three misos: Japanese Organic White Miso, Organic Japanese Style Living (unpasteurised) Miso, and Chickpea Miso. The "living" version…

Mushrooms: Reishi, Lion’s Mane, Chaga, Turkey Tail, Cordyceps and Tonic Gold M

Our mushroom range covers the major tonic and culinary mushrooms in dual-extract or full-spectrum form, plus our signature blend Tonic Gold M.…

Shungite: pendants, discs and large pieces from Karelia

Our Shungite is sourced directly from a mine in Karelia, Russia, the only place in the world where Shungite is found. We work directly with the…

Nano Soma: loading protocol, topical use and what to expect

Nano Soma is a 30ml oral spray developed by Dr Raghavan. It is widely used in a "loading protocol" over the first month, then continued at a…

UK delivery options and times

We offer several delivery options for orders within the United Kingdom, including the Channel Islands and the Isle of Man. The exact options…

My order arrived damaged, with items missing, or with the wrong product

Although it is rare, sometimes parcels arrive damaged, with an item missing, or with the wrong product. Please get in touch and we will put it…

Cacao Testing for Lead and Cadmium

Our producer tests all raw materials for heavy metals before they are imported into the EU, where the cacao is processed, and our IxCacao Drops…

My powder has become solid or lumpy

Both our tonic herb extract powders and grass juice powders are highly hygroscopic due to the nature of single-ingredient dehydrated powders.…

Pearl Powder: freshwater, levigated, and how to mix it

Our Levigated Pearl Powder is a nano-sized micropowder made from freshwater pearls. It is mechanically ground (not chemically processed) and…

MasterPeace zeolite: what it is and how to use it

MasterPeace is a nano-sized clinoptilolite zeolite suspended in marine plasma, developed by Matt Hazen at Human Consciousness Support in the…

Certificates of Analysis: testing, purity and contaminants

We test our tonic herbs and mushrooms for contaminants. Our full Certificate of Analysis (CoA) library is publicly accessible, and we are happy…

Cancelling an order or changing your delivery address

If you need to cancel an order or change the delivery address, please contact us as quickly as possible. Orders placed before 11am Monday to…