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Cancelling an order or changing your delivery address

If you need to cancel an order or change the delivery address, please contact us as quickly as possible. Orders placed before 11am Monday to…

Managing your subscription

Subscriptions let you receive your favourite Na'vi products on a regular schedule, with a small recurring discount applied automatically. You…

When will this product be back in stock?

We list every product we currently have on our website. If a product is sold out, the product page shows it as out of stock with a "notify me"…

Account, login, password and unsubscribing

Most account settings can be managed by logging in to your account on naviorganics.uk. If you cannot find what you need, please email us and…

How can I buy Tongkat Ali?

Tongkat Ali is one of our most loved botanicals and yes, we are still selling it. Because of restrictions on our shop platform, it cannot appear…

Checkout and payment, including PayPal and card declines

We accept card, PayPal and Klarna at checkout. You do not need an account to order, you can check out as a guest. If you are having trouble,…

My order arrived damaged, with items missing, or with the wrong product

Although it is rare, sometimes parcels arrive damaged, with an item missing, or with the wrong product. Please get in touch and we will put it…

Allergens, intolerances and dietary information

Allergen information for each product is printed on the label and on the product page. If you have a serious allergy, please always check the…

Discount codes, gift vouchers and the 10% welcome offer

We offer a 10% welcome discount when you sign up to our newsletter, plus regular promotional codes throughout the year. Gift vouchers are also…

Shungite: pendants, discs and large pieces from Karelia

Our Shungite is sourced directly from a mine in Karelia, Russia, the only place in the world where Shungite is found. We work directly with the…

Why does my product taste, smell or look different from before?

Because our products are wild-harvested, small-batch and unstandardised, natural variation in taste, colour, smell and texture is part of how…

Can I ammend or combine gemstones from another account or past orders?

I am sorry, we are unable to add or amend gemstones from other accounts or retrospective orders placed using a different contact email or phone…

Customs charges, import VAT and Brexit

If you are ordering from outside the UK, your parcel may attract import VAT, customs duties or clearance fees in your country. This page explains…

Should I take individual extracts or choose a blend?

Taking one of our blends is normally an easier and more economical way of taking multiple extracts instead of purchasing several individual extracts. The…

How much should I take? Dosage and how to use our products

The recommended serving for each of our products is printed on the label and on the product page. This article is a general guide. For anything…