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My order arrived damaged, with items missing, or with the wrong product

Although it is rare, sometimes parcels arrive damaged, with an item missing, or with the wrong product. Please get in touch and we will put it…

How can I buy Tongkat Ali?

Tongkat Ali is one of our most loved botanicals and yes, we are still selling it. Because of restrictions on our shop platform, it cannot appear…

When will this product be back in stock?

We list every product we currently have on our website. If a product is sold out, the product page shows it as out of stock with a "notify me"…

Why does my product taste, smell or look different from before?

Because our products are wild-harvested, small-batch and unstandardised, natural variation in taste, colour, smell and texture is part of how…

Is this product safe for me? Pregnancy, children, pets and health conditions

We are often asked whether a particular product is safe for use during pregnancy, for a child, for a pet, or alongside a specific health condition…

Managing your subscription

Subscriptions let you receive your favourite Na'vi products on a regular schedule, with a small recurring discount applied automatically. You…

How can I buy Turkey Tail?

Turkey Tail is one of our most studied medicinal mushrooms and yes, we are still selling it. Because of restrictions on our shop platform, it…

Cistanche: extract type, batch variation and Phytosanitary Certificates

Our Desert Cistanche (Cistanche Deserticola) is a wild-harvested dual extract powder, available in our main shop catalogue. Cistanche has a strong…

Checkout and payment, including PayPal and card declines

We accept card, PayPal and Klarna at checkout. You do not need an account to order, you can check out as a guest. If you are having trouble,…

How much should I take? Dosage and how to use our products

The recommended serving for each of our products is printed on the label and on the product page. This article is a general guide. For anything…