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When will this product be back in stock?

We list every product we currently have on our website. If a product is sold out, the product page shows it as out of stock with a "notify me"…

How can I buy Tongkat Ali?

Tongkat Ali is one of our most loved botanicals and yes, we are still selling it. Because of restrictions on our shop platform, it cannot appear…

Cistanche: extract type, batch variation and Phytosanitary Certificates

Our Desert Cistanche (Cistanche Deserticola) is a wild-harvested dual extract powder, available in our main shop catalogue. Cistanche has a strong…

My powder has become solid or lumpy

Both our tonic herb extract powders and grass juice powders are highly hygroscopic due to the nature of single-ingredient dehydrated powders.…

My order arrived damaged, with items missing, or with the wrong product

Although it is rare, sometimes parcels arrive damaged, with an item missing, or with the wrong product. Please get in touch and we will put it…

Why does my product taste, smell or look different from before?

Because our products are wild-harvested, small-batch and unstandardised, natural variation in taste, colour, smell and texture is part of how…

Is this product safe for me? Pregnancy, children, pets and health conditions

We are often asked whether a particular product is safe for use during pregnancy, for a child, for a pet, or alongside a specific health condition…

Managing your subscription

Subscriptions let you receive your favourite Na'vi products on a regular schedule, with a small recurring discount applied automatically. You…

Checkout and payment, including PayPal and card declines

We accept card, PayPal and Klarna at checkout. You do not need an account to order, you can check out as a guest. If you are having trouble,…

Allergens, intolerances and dietary information

Allergen information for each product is printed on the label and on the product page. If you have a serious allergy, please always check the…

How much should I take? Dosage and how to use our products

The recommended serving for each of our products is printed on the label and on the product page. This article is a general guide. For anything…

Why do you not sell a Pine Pollen tincture?

To prepare a tincture using ingredients that met Na'vi Organics sourcing policies would involve using an organic, well-sourced, expensive alcohol,…

Certificates of Analysis: testing, purity and contaminants

We test our tonic herbs and mushrooms for contaminants. Our full Certificate of Analysis (CoA) library is publicly accessible, and we are happy…

MasterPeace zeolite: what it is and how to use it

MasterPeace is a nano-sized clinoptilolite zeolite suspended in marine plasma, developed by Matt Hazen at Human Consciousness Support in the…