Subscriptions let you receive your favourite Na'vi products on a regular schedule, with a small recurring discount applied automatically. You…
If you need to cancel an order or change the delivery address, please contact us as quickly as possible. Orders placed before 11am Monday to…
To use your gemstones for a subscription order, it is important to ensure you redeem the correct option, "Subscribe & Save Coupon" After redeeming…
We accept card, PayPal and Klarna at checkout. You do not need an account to order, you can check out as a guest. If you are having trouble,…
We offer a 10% welcome discount when you sign up to our newsletter, plus regular promotional codes throughout the year. Gift vouchers are also…
When you redeem your gemstones, you exchange them for a discount code to be used at checkout. Once a code has been redeemed from a Gemstones…
We carry three misos: Japanese Organic White Miso, Organic Japanese Style Living (unpasteurised) Miso, and Chickpea Miso. The "living" version…
I am sorry, we are unable to add or amend gemstones from other accounts or retrospective orders placed using a different contact email or phone…
We list every product we currently have on our website. If a product is sold out, the product page shows it as out of stock with a "notify me"…
Allergen information for each product is printed on the label and on the product page. If you have a serious allergy, please always check the…
When you redeem a reward, your gemstones are immediately exchanged for the reward. But, you do not need to use the reward immediately. If you…
Occasionally, we receive reports that an order's checkout process has not been completed successfully and that the payment has failed for some…
Because our products are wild-harvested, small-batch and unstandardised, natural variation in taste, colour, smell and texture is part of how…
If you are ordering from outside the UK, your parcel may attract import VAT, customs duties or clearance fees in your country. This page explains…
Our elixir supreme blend has been formulated with great care and attention to detail. All the mushroom and herb extract powders are 10:1 ratio…
